American Airlines Airplanes on the Ground
American Airlines and the Vasu Raja saga…what’s next for NDC?

To most of the corporate travel and specifically the TMC (Travel Management Company) world, the sudden departure announcement of Vasu Raja, American Airlines’ Chief Commercial Officer, was not an unexpected ‘shock.’ While a few bloggers openly wondered why he was absent from speaking engagements, given the airline’s revenue and stock price performance vs other US airlines and the degradation of service and set of low-cost carrier route strategies executed by a premium service airline, few were surprised. However, American’s CEO Robert Isom’s follow-up public comments made an impact on how this recent news could be interpreted and they invite us all into a conversation about how to ‘reset’ valuable relationships and re-boot NDC strategy.

Read article
Marqueta + ITS purple background
Marqeta and ITS partner on T&E credit card

In the ever-evolving landscape of corporate payment solutions, innovation is key. EasyCard, the new corporate card program solution from ITS, is set to redefine how mid-sized businesses control their corporate payments. Imagine a world where managing expenses is not just hassle-free but also lucrative. EasyCard makes this a reality. Building on Marqeta’s highly configurable credit platform marks a pivotal stride toward furnishing a comprehensive array of capabilities, flexibility and scalability for users.

Read article
AWS Blog
ITS Adopts Microservices Architecture for Improved Air Travel Search Engine

This article delves into how ITS harnessed Amazon ECS on AWS Fargate, Amazon ElastiCache for Redis, and other services to containerize microservices, reduce costs, and increase application performance, resulting in significantly faster search results. Overcoming various technical challenges and design considerations, we successfully modernized our air travel search engine with invaluable support from Amazon Web Services (AWS). Discover AWS’s perspective on this modernization journey.

Read article
Paid Seat Upgrades Are More Than Just Paid Seats
When Paid Seat Upgrades Are More Than Just Paid Seats

Just a few weeks ago, the business travel world received a sudden change - more of a small ripple than shockwave, but a change that should be noticed. American Airlines decided to stop offering paid seat upgrades for anyone who buys a traditional fare unless they purchased the upgrade on or purchased the underlying fare via an NDC channel, which allows paid seat upgrades.

Read article
Asha Bhosale, Meenakshi Balasbramanian, Hemali Desai
Containerized Microservices: A Software Transformation

Fostering a culture of technological innovation & learning at ITS
In an earlier blog, we shared that ITS had embarked on an effort to rearchitect and modernize some of our applications in order to elevate the booking experience for our clients. We’d like to unveil this successful initiative in greater detail and introduce you to the team behind it. At the onset, the project requirements were to reduce processing time and enable dynamic scaling to increase within search traffic patterns. It also called for functionality that validated customer-specific use cases, policies and routes, and negotiated fares.

Read article
Airline cabin drawers to upgrade seats
What’s in Your Airline’s Drawers?

We’re not trying to get personal…but this question has been on our minds for some time. As the airline industry has continued to march forward with New Distribution Capability (NDC), and several airlines have added branded fare options, our apps had to find a way to “highlight” or offer these brands.

Read article
NDC…Three Letters Changing the Travel Industry

New Distribution Capability (NDC) is forcing change that has impacted the entire travel industry, so…you may be asking, what is it? For historical context, this standard morphed out of a desire to push technology capabilities within the airline distribution ecosystem and initially evolved from airlines creating their Direct Connect initiatives. This hidden world of airline distribution, pricing strategy, and operations has been active behind the scenes for decades.

Read article
ITS Mabl Experience
Optimizing Functional Coverage for Better Travel Experiences

TripEasy is all about a streamlined booking experience that’s easy and accurate. Testing is critical for making sure that happens. Our partnership with mabl, the leading intelligent, low-code solution for automated end-to-end testing, continues to optimize our testing processes and pace of innovation. It's always good to get another perspective, so check-out what mabl has to say about our application modernization.

Read article
Data Security Soc2
ITS is Now SOC 2 Compliant ~ Customer Data is King

In today’s business landscape, data security has become a top priority for organizations of all sizes, as we’re all more readily affected by data breaches and hackers than ever before. Companies are asking their respective service providers to prove their data is being properly and adequately protected by completing a SOC 2 examination, and our customers were no exception.

Read article