Airlines have automated their IROPs to save valuable time and money while increasing customer satisfaction. When a flight disruption occurs, airlines export traveler manifests directly from their passenger sales system to an automated booking robot to re-accommodate 100s of passengers in minutes. No more long lines at airports or unhappy passengers.
Utilize policy rules to book disrupted travelers
Regional airlines re-accommodated disrupted passengers on other airlines with the use of automation by booking travelers with cost saving policy rules, ie. lowest price, soonest departure, duration, traveler groups, hotels, etc. Airlines can monitor actual traveler acceptance to cancel and void unused airline tickets on other airlines, creating instant savings.
Send trip options to travelers pre/post-disruption
Regional airlines have increased customer satisfaction when flights are disrupted by being both pro-active and reactive. These airlines send travelers email and notifications offering incentives to move flights before a disruption occurs and/or a new itinerary with choice of acceptable flights and hotels so the traveler has some input into their disruption.