ITS Careers

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Group Event Consultant - Nationwide

This position is responsible for arranging and managing corporate and group travel services, including air, hotel, and car reservations. This role requires strong expertise in Sabre, exceptional organizational and customer service skills, and the ability to perform efficiently in a fast-paced, deadline-driven environment. The consultant supports company profitability by utilizing preferred vendors, ensuring PNR integrity, and maintaining high productivity and service standards.

Department:
Groups & Events
Reports To:
Regional Vice President, TripEvents

Key Responsibilities:

Arrange and book corporate and group air, hotel, and car reservations via phone, email, and spreadsheets

Operate within company standards for customer service, productivity, quality, and operating procedures

Maintain thorough knowledge of the travel industry, airline rules, and regulations

Accurately build, update, and maintain PNRs and ensure proper ticketing

Utilize CRS systems effectively to support vendor commitments and company profitability

Use preferred vendors to maximize company revenue

Apply problem-solving and decision-making skills in a fast-paced environment

Participate in the use of mid-office products to ensure PNR integrity

Collaborate with peers and contribute positively as a team member

Suggest process improvements to benefit the team and organization

Attend required training sessions and team meetings

This is the Maintain punctuality, excellent attendance, and readiness for scheduled work hours heading

Communicate promptly with management regarding significant issues or developments

Perform additional duties as assigned

Required Qualifications:

Minimum of 5 years of corporate travel consultant experience using Sabre

Ability to produce a minimum of 300 ticketed transactions per month

Good knowledge of Microsoft Excel, including data entry, simple formulas, and organizing information in spreadsheets.

Above-average skills in time management, listening, presentation, and written and verbal communication

Strong organizational, analytical, follow-up, flexibility, and customer service skills

Proven ability to make sound decisions and manage priorities effectively

Demonstrated professionalism, teamwork, reliability, and punctuality

Flexibility to work varied hours, including after-hours, to support urgent mobilizations

Preferred Qualifications:

Group planning and/or group air and hotel coordination experience

Hotel contract negotiation and management experience

Future Areas of Accountability

Contribute ideas and support initiatives across other areas of the company as needed

Continued growth in group fulfillment and client and vendor interactions

Learn and utilize group online registration platforms such as Cvent and TripEvents

Additional responsibilities to be determined

To Apply

Send your resume with cover letter to careers@its.com for consideration.

Position Description Subject to Change