Travel policies in the ITS platform are automated rules that guide and control how your organization's travelers book and manage business travel. They help ensure compliance, control costs, and maintain consistency across your travel program.
Policies are configured by administrators and can include rules for: maximum fare amounts by cabin class, preferred vs. non-preferred suppliers, advance booking requirements, hotel rate caps by city, car rental class limits, and approval thresholds.
When a traveler searches for options, the platform automatically flags results as in-policy (green), soft warning (yellow), or out-of-policy (red). This visual guidance helps travelers make compliant choices without memorizing policy details.
Policy violations can be handled in two ways: hard stops (the booking is blocked entirely) or soft warnings (the traveler can proceed but must provide a justification that gets logged and reported).
Different policies can be applied to different groups — for example, executives may have different cabin class allowances than general staff, or certain departments may have higher hotel rate caps for expensive cities.
All policy decisions are logged and reportable. Travel managers can run compliance reports to see policy adherence rates, most common violations, and cost impact of out-of-policy bookings.
What happens if I book out of policy?
Travel Policy
Can policies be customized per department?
Our support team is available to assist you with any questions.