Yes, the ITS platform supports granular policy customization at multiple organizational levels — including by department, team, role, traveler tier, or any custom grouping your organization uses.
To set up department-specific policies, navigate to Settings > Travel Policies > Policy Groups. Create a new policy group and define the rules specific to that group. Then assign the relevant departments or user groups to the policy.
Common use cases for department-specific policies include: allowing business class for international flights for senior leadership, setting higher hotel rate caps for teams that travel to expensive cities, or restricting certain expense categories for specific departments.
Policy inheritance works from the top down. You can set company-wide default policies and then create department-level overrides for specific rules. This means you only need to define the differences, not recreate the entire policy for each group.
Changes to policies take effect immediately for new bookings. Existing bookings made under previous policy rules are not retroactively affected.
How do travel policies work?
Travel Policy
Our support team is available to assist you with any questions.