When you attempt to book an option that doesn't comply with your organization's travel policy, the system will alert you with a clear explanation of the policy violation.
Depending on how your organization has configured its policies, one of two things will happen: if the policy uses a 'hard stop,' the booking will be blocked and you'll need to select a compliant option. If the policy uses a 'soft warning,' you can proceed with the booking but will be asked to provide a reason for the exception.
Soft warning justifications are recorded in the system and visible to your travel manager and approvers. Common accepted reasons include: no compliant options available, client-mandated requirements, schedule constraints, or medical needs.
If your booking requires approval, the out-of-policy flag will be highlighted in the approval request so the approver can make an informed decision about whether to approve or reject the booking.
Repeated out-of-policy bookings may trigger additional review from your travel management team. The platform provides compliance dashboards that track policy adherence by department, traveler, and booking type.
If you believe a policy is too restrictive for your business needs, contact your travel manager to discuss potential adjustments. Policies can be updated at any time by authorized administrators.
How do travel policies work?
Travel Policy
Our support team is available to assist you with any questions.