24x7 Support

Provide reservation support anytime, anywhere

Give your travelers a better experience

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Easy planning is just an “AI” chat away

Cell phone with screen to call an agent, send a message or chat with Ava
  • View existing flight reservations
  • Email a copy of invoice & itinerary
  • Answer flight-related questions
  • Make changes to existing flight reservations
  • Select and/or change seats
  • Request special meals (if available)

Additional Services

  • One global phone systemOne global phone system
  • Dedicated country phone numbersDedicated country phone numbers
  • Dedicated country email addressDedicated country email address
  • 24/7 ACD groups & call forwarding24/7 ACD groups & call forwarding
  • Global in-country phone statsGlobal in-country phone stats
  • After-hours regional call centersAfter-hours regional call centers
“When we found out that ITS operated in over 60 wholly owned and network member countries, the decision was simple. Our travelers can access support anywhere in the world, and that kind of service is priceless.”
R. Jones / Operations Director