Yes, you can modify or cancel most reservations directly through the ITS platform, subject to the fare rules and supplier policies that apply to your booking.
To modify a reservation, go to 'My Trips' and select the booking you want to change. Click 'Modify' to see available options. Depending on the fare type, you may be able to change dates, times, routing, or passenger details.
For flight modifications, the system will automatically calculate any fare differences and change fees. You'll see the total cost before confirming the change. If the new fare is lower, the difference may be stored as a credit for future use.
To cancel a reservation, select the booking and click 'Cancel.' The system will display the cancellation policy, any penalties, and the refund amount (if applicable). Refundable fares will be credited back to the original payment method. Non-refundable fares may generate an airline credit.
Hotel cancellations must be made before the property's cancellation deadline to avoid charges. The deadline is displayed on your booking confirmation and in the trip details.
If your booking requires approval, modifications and cancellations may also need to go through your organization's approval workflow before being processed.
For same-day changes or urgent modifications outside of business hours, contact our 24/7 support line for immediate assistance.
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Booking & Reservations
Our support team is available to assist you with any questions.