Product Updates
ITS Marketing
November 4, 2026
Agentic travel only works when you know exactly what the agent does on its own, what it brings to you, and when a person takes over.
Every travel platform now says it has AI agents. Fewer say what those agents are allowed to do. That second answer is the one finance and travel leaders need, because it decides who is accountable when money moves.
At ITS, agents do the routine work of a trip. They prepare bookings and payments, apply your policy and rates, and reconcile the spend afterward. You approve what commits company money. And when a trip needs judgment, an ITS consultant picks it up with the full history attached.
Here's how that breaks down.
The work nobody should be doing by hand:
This is where the time goes in most programs. Customers use ITS to keep 87% of bookings in policy and auto-match 91% of receipts, so finance reviews exceptions instead of every line.
Agents prepare. People authorize. Every new booking and payment an agent puts together comes to the right person to confirm, and anything outside policy routes to your approval flow.
When a card is issued for that booking, it's locked to the vendor, the date and the amount. The agent can't spend beyond what you approved, and every action is logged for audit.
Some trips need a person: a six-leg international itinerary, a visa question, a group that needs rebooking after a cancellation. That's when an ITS consultant steps in. They work for ITS, not a subcontractor, and they see everything the agent already did.
Buyers have been clear about where their comfort ends. In GBTA research surveying 269 travel buyers in North America and Europe in March 2026 (conducted with Spotnana, Marriott and Direct Travel), 95% said they're comfortable with AI recommending negotiated rates. Only 57% were comfortable with AI changing or cancelling an existing booking.
That gap isn't a technology problem. It's a trust problem, and trust is earned by being specific. So we publish the boundary instead of blurring it. See how our agents work .
The result is automation that works quietly in the background, with control where it belongs. Agents keep the routine moving. You keep the decisions.
Request a demo to see how it works for your program.
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