Product Updates
ITS Marketing
November 4, 2026
Most platforms show you your unused credits. The savings only happen when a credit is applied to the next booking.
Most cancelled flights on non-refundable fares leave something behind: a credit with the airline, tied to a traveler, with an expiry date and a set of rules. Across a program, those credits add up to real money. Most of it quietly expires.
The industry's answer has been visibility. Dashboards list open credits. Reports show what's about to expire. Travelers get a reminder email they rarely act on.
Visibility is a start. It isn't savings.
Credits are hard to apply by hand. Each one has its own rules:
A traveler booking a trip in four minutes won't go looking for a credit from last spring. A travel manager can't check every booking. So the credit sits in a report until it's gone.
ITS applies unused ticket credits automatically when they fit, within the airline's fare rules. When a traveler books a flight on an airline where they hold a valid credit, the agent attaches it to the booking. The traveler doesn't need to remember it, and finance doesn't need to chase it.
When a credit can't be applied, because the fare class doesn't allow it or the airline's rules block it, it stays visible with its expiry date so a consultant can step in before it's lost.
Cancellation credits are a meaningful source of savings in a managed program. They're also among the easiest to measure: a credit applied is a cost avoided, line by line.
That's the difference between a report that tells you what you lost and a platform that keeps you from losing it.
Don't ask whether they track unused credits. Everyone does. Ask what share of credits get applied before they expire, and who applies them.
Request a demo to see how it works for your program.
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