Reports & Guides
Cady Boren
October 22, 2022
Finding the right Travel Management Company (TMC) is a crucial undertaking. Once the onboarding process begins and you move toward completion, there will be a lot of moving parts. A good TMC will guide you through the process and help your plan for and ultimately avoid potential conflicts before they arise.
Before your TMC relationship begins, document what success looks like for your travel program. Is it cost savings? Better traveler satisfaction? Improved policy compliance? Data visibility? Knowing your priorities helps your TMC tailor their approach to your specific needs.
Onboarding sets the foundation for everything that follows. Dedicate time and resources to ensure traveler profiles are complete, policies are clearly documented, and approval workflows are properly configured.
A new TMC means new tools and processes for your travelers. Invest in training and communication to ensure adoption. The best technology in the world is useless if people don't use it.
Your TMC should be a strategic partner, not just a booking service. Regular business reviews, data analysis, and vendor negotiations are where the real value lies. Make sure you're taking advantage of these services.
The best TMC relationships are built on open communication. Share what's working and what's not. Your TMC can't improve what they don't know about.
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