If you've forgotten your password or need to reset it for security reasons, the process is quick and secure.
From the login page, click 'Forgot Password?' and enter your registered email address. You'll receive a password reset link within a few minutes. The link expires after 24 hours for security purposes.
Click the link in the email and create a new password. Passwords must be at least 12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters.
If you're already logged in and want to change your password, go to Settings > Security > Change Password. You'll need to enter your current password before setting a new one.
If you don't receive the reset email, check your spam/junk folder. If it's not there, contact your IT administrator to verify your email address is correct in the system, or reach out to ITS support for assistance.
For organizations using Single Sign-On (SSO), password resets are managed through your identity provider (such as Okta, Azure AD, or Google Workspace) rather than the ITS platform directly.
How does single sign-on (SSO) work?
Security & Access
Our support team is available to assist you with any questions.