Yes, the account owner (primary administrator) can be changed when needed, such as when there's a staffing change or organizational restructuring.
To transfer account ownership, the current owner must navigate to Settings > Account > Transfer Ownership. Select the new owner from the list of existing administrators and confirm the transfer.
The new owner must already have an active administrator account. If the intended new owner doesn't have admin access, promote them to administrator first, then transfer ownership.
Both the current and new owner will receive email confirmations of the transfer. The previous owner retains their administrator role unless explicitly changed.
If the current account owner is no longer available (has left the company), contact ITS support with verification of your authority to make the change. Our team will assist with the transfer after identity verification.
How do I add or remove users?
Account
How do I create a new account?
Our support team is available to assist you with any questions.