Compare | SAP Concur
SAP Concur is still one of the deepest enterprise travel and expense ecosystems in the market — and its 2026 product is more modern than the old “legacy tool” shorthand suggests. Joule now supports conversational travel and expense workflows, including booking, policy questions, expense work, and AI-assisted trip changes.
ITS is not trying to beat Concur by pretending that progress did not happen. The difference is what kind of experience you want around the program: a large enterprise ecosystem with deep ERP reach, or a more tightly connected travel program people can navigate through chat, digital humans, automation, and direct human service.
Concur is changing quickly, so an honest comparison has to start with what it is genuinely strong at.
Concur’s connection into SAP and the wider finance ecosystem remains a major advantage for complex organizations.
Multi-entity expense, policy, approvals, audit, and global finance requirements are central to the product.
Joule is now being built directly into travel and expense. Employees can ask policy questions, create and submit expenses, track status, book travel, and increasingly manage changes through natural-language interactions.
ITS AI Chat is designed around a simple idea: ask, don’t hunt. A traveler or program manager should be able to ask a question across travel, expense, card, meetings, and the broader program without knowing which module owns the answer.
ITS adds Bob and Ana for a digital-human experience alongside chat and traditional self-service. The point is not novelty. It is giving different people a more intuitive way to use the same policies, data, and workflows.
AI agents and automated workflows can work behind the scenes to connect context and handle repetitive steps. The goal is fewer handoffs between “I found the information” and “the work is actually done.”
For travel exceptions, ITS combines the technology with human servicing. The experience is designed so automation does more without turning a complicated trip into a scavenger hunt across tools, TMC contacts, and escalation paths.
Both platforms cover travel and expense. The difference is how much structure your organization needs and how much of it your travelers have to feel.
The better question than “Is Concur old?”
It is not.
The useful question is: how much structure does your organization need, and how much structure do your travelers want to feel?
If your finance architecture is the center of the decision, Concur can be difficult to beat. If the bigger problem is the amount of work people still do across travel, service, meetings, and expense, ITS may be the more interesting comparison.
You are a large multinational, SAP is central to your finance architecture, and governance, integration depth, auditability, and global scale outweigh simplicity.
You want travel, card, expense, meetings, and operational travel to feel more like one program — with conversational AI, digital-human interaction, agentic automation, and direct travel service around it.
Give both platforms the same real workflows: a policy question, a changed trip, a hotel folio, a missing receipt, an expense approval, and a program-level reporting question. Count the steps, not the features.
FAQ
Yes. Joule and newer travel experiences make the old “Concur is legacy and ITS is modern” framing too simplistic. The comparison now has to be about operating model, user experience, integration needs, and the work each platform can actually remove.
No. Concur’s enterprise finance ecosystem is one of its clearest advantages. ITS integrates with major systems, but we would not position the two as equivalent on this dimension.
Yes. SAP has expanded Joule across travel and expense, including natural-language workflows and Microsoft 365 integrations. That is why ITS should not claim conversational AI as a category-exclusive capability.
ITS is building the experience around multiple ways to interact with the same program — AI Chat, Bob and Ana, background agents, and human service — with travel, card, expense, meetings, and operational travel all part of the story.
Only if there is a real problem worth paying migration cost to solve. Start with the workflows people complain about most and the manual work your finance or travel team still owns. If those are improving enough, staying may be the better decision.
The expense that takes too many clicks. The changed trip that crosses three teams. The policy question nobody can answer quickly. Give both platforms the same job and see which one gets you to done faster.
Comparison based on publicly available SAP Concur information and ITS product information reviewed August 2026. Product capabilities change frequently and should be verified directly with each vendor. SAP Concur and Joule are trademarks of their respective owners and are not affiliated with or endorsing ITS.