ITS Careers

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Corporate Travel Consultant - Dallas

Department:
Corporate Travel Consultant
Reports To:
Operations, Corporate Travel Consultant

Requirements:

Minimum of 7 years of Corporate Travel Consultant Experience

Minimum of 5 years of experience with booking international travel, complex routings and understanding international fare rules.

Minimum of 5 years on SABRE and other GDS experience is a plus.

Mid office Quality Control experience is a plus.

Excellent Skills in the following areas: Follow-up, Organization, Multi-tasking, Flexibility, Customer Service, Decision-making capabilities, Written and Verbal communication, Time Management skills.

Must have excellence in attendance and punctuality.

Must demonstrate Professional Behavior and be a positive team player.

Flexibility with work hours to meet the client demands and those of TSI.

Must have experience with Executive Travel.

AirPass & PassPlus experience preferred.

Must be experienced in airline upgrade procedures.

Excellent documentation skills.

Strategic Objectives & Tasks :

Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.

Thorough knowledge of the travel industry including proficiency on the applicable CRS systems. Proper utilization of CRS System to help improve company commitment to the vendor.

Ability to produce 350+ transactions monthly.

Utilize preferred vendors to maximize profit for the company.

The ability to solve problems and make fact-based decisions.

Continuously suggest improvements to benefit the team and organization.

Ensure that customers travel policies are followed and documented.

Follow company procedures, guidelines, and standards in the areas of customer service, building and updating PNRs, ticketing, attendance, and punctuality.

Process any other duties rendered necessary to support the various TSI teams.

Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.

Utilize preferred vendors to maximize profit for the company.

The ability to solve problems and make good decisions. Continuously suggest improvements to benefit the team and organization.

Endure that customers travel policies are followed and documented.

Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing, attendance, and punctuality.

Assist peers and work together as a team.

Be on time and ready to work at your designated scheduled. Including the ability to work extended hours as client demands dictate. Log in and out of the phone before and after each shift.

Assist peers, work together as a team and work with Manager in monitoring expenses and controlling costs to ensure a profitable branch. Also, keep Manager promptly and fully informed of all matters of significance.

Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.

Meet Department Goals/Objectives.

Be on time and ready to work at your designated scheduled time.

Attend training as required to increase knowledge and skills.

Attend and Participate in monthly team meetings.

Ability to work extended hours as client demands / workload require.

Keep Supervisor/Manager promptly and fully informed of all matters of significance.

Performs other duties as assigned.

Future Areas of Accountability / Responsibility:

When slow offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other parts of our company.

TBD

To Apply

Send your resume with cover letter to careers@its.com for consideration.

Position Description Subject to Change